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Tuesday, January 27, 2015

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I guess it was just a coincidence but it occurred two consecutive Saturdays. January 17th at around eight in the morning I deposited some money using the Automated Teller Machine (ATM) after my work shift.  The savings account is a payroll account where we get our salary 15th and 30th of the month.  Whenever I made transactions over an ATM, I made sure I get a receipt. I did not suspect something was amiss, as the machine accepted my deposit. After few seconds the tray where I put my money in, opened with instructions on the screen I have to get the bill the machine is not accepting. I thought of the slight dent on the bill.  I waited, I heard sort of rumbling sound, then on the screen I read HARDWARE ERROR!

I called the 24 hours hotline of my bank.  I was asked several security questions. The lady on the other line told me they will investigate the issue. I will get my money back possibly in three working days. Patience is virtue, I thought it is okay, I can wait I do not need the money for the time being. Tuesday, the 20th I checked my online banking. I received credit on my account for the deposit I made through the machine.

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