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Monday, April 25, 2011

A Whole New World

Mid Feb this year the account I was into, announced they are closing their Manila Call Center. I felt sad for a while. It was the very first account I had, ever since I worked with a Call Center. Our office had the account for almost ten years. No one would ever thought after so many years we are going to lose the account. Luckily the company I am working for have several captive accounts. I was endorsed to other account. Passed the interview, started training 21st of March.
 

My first account was an electric provider in the United States. I had work as a Customer Care agent for five years. A service agent, until I passed the Lead training for escalation. As a service agent I handle all types of calls. Be it an enrollment, billing and other residential electric inquiries from the customers. When the account announced they will close their Call Center in Manila. I thought maybe I would be endorsed to the account handling same customer care concern.

No I did not get what I wanted. A whole new world is what I can describe the nature of the account I was endorsed. From Customer Care I am now into phone repair. It is one of the phone companies in Canada. I am not sort of a tech person. The training is a real challenge. I am glad the trainers are very supportive. The tenured agents are likewise supportive. Seeing them without let up giving us moral support, the needed help for product knowledge are very heart warming. I am saddened though some of my co-trainees quit for health and other personal reasons. 

Now, we are on third week for the phone lab, likewise known as coach camp. I felt more confident handling calls. Despite the odds about quality assurance score. I am confident I can make it. I cannot fail, I need a job.  

Wish me luck, folks.

14 comments:

Multibrand said...

Hi JP,

Many of us must go through the same changes like you do. In this case the keywords would be persistence and perseverance in increasing our personal standard quality.

I wish you good luck my friend.

cLai ♥ said...

Good Luck Miss JP
u'll be in my prayers...^_^

Bear Wife said...

What challenging times you've been through, JP. I sincerely wish you all the success and happiness in your new found account ,dear. They say when one door closes, another will open. Who knows where the road may lead ? There could be many more opportunities embracing you.

Come what may, do remember that the sun will shine again.

Jolly Princess said...

@Multibrand - Persistence and perseverance are among those of my favorite words. After all faith without work is dead. Thanks Harry. :)@cLai ♥ - Thanks girl, you are soooo sweet! Mwahhh! @Bear Wife - Yes, there is always a new morning as the sun will rise again. BIGGEST HUG! :)

Jean said...

JP, I have known you long enough to say with confidence that you will ace this training!

vijaya said...

hi jolly how are u?i wish with you all the success.

audrinajulia said...

Wish you all the best! I know it's not easy to ship from one job to another but I know your in focus and very intellectual person and as a result you did it, right? Hoping and wishing for more success in life..in God's help.:)

Thanks for passing by my blog.Really missed your thoughts. More power!

Balqis said...

Good luck, Princess!

Ode to Motherhood said...

Good luck with training. I'm sure you will do just fine!

Jolly Princess said...

@vijaya @audrinajulia @Balqis @Ode to Motherhood - Thank you ladies for the good wishes... Appreciate your concern.

roffe said...

wish you good luck and hope everything is fine down there...

Jolly Princess said...

@roffe- Thanks Rolf, you had been very supportive. :)

Jill Wellington said...

Jolly, you have been through so many changes in the past year! I admire how you have handled it with calmness and faith. You are an inspiration!

Jolly Princess said...

@Jill Wellington- Thanks Jill, I had been challenge since the start of 211. I hope I will have a reward for being a toughie. :)

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