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Monday, July 20, 2015

Optic Television Training

I survived a day shift that was from 8am to 5pm in view of our optic television training. For several years I have been on night shift or early morning shift at work.  Day shift to me is a bit of challenge. My place of work is not far from where I live but the traffic jam and the wait to get a ride is not easy. 

I take public transportation going to work, a jeep and a sixteen seater van.  I cannot afford a car which is good. I do not have to worry paying for a parking space where I live.  I do not have to worry about the car maintenance. Most of all I can take a nap on my way home on days when traffic jam is pretty bad.

Middle of June my team mates and I were on internet training. The optic tv training followed shortly. Optic tv training lasted for about a week the 6th of July until the 10th. It was classroom training, call listening, and we got to see some equipment like the set up box, gateway WIFI extenders, etc.  The most exciting part was passing the exam after the training. 

My score is not very good, yet I am glad I passed.  Judging from the previous trainings I had, phone, satellite television and internet, training is basic knowledge. The challenge is the actual call when you get to trouble shoot of the trouble type customer is calling about. My team mates and I seldom get internet calls as our shift after the ADSL training is on time when we get high volume of satellite tv calls.  Optic tv runs through internet.

It took me a while to digest how on earth will I be able to assist optic tv callers? I only have a little knowledge of internet trouble shooting. We are on phone and satellite tv default queue. It is normal satellite tv calls will get routed to us on days of high call volume.  We are all back to early morning shift 3am to 12nn, Manila time after the optic tv training.

Monday this past week I got to assist my first call on optic tv. Equipped with confidence I managed to solve my first optic tv call for no signal. If only the gentleman on the other end of the line could see how I nervously rummaged on my online tools to help him. I am sure he would have a good laugh at me. 

So folks, I am now technical support for phone, satellite tv, internet and optic tv. Pretty much complete, right? Challenging as you probably say but I like the job!

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