Few Days of Silence

Hi folks … missed me? Sorry for my silence for the past few days. Quiet frankly when I got home I felt too sleepy and tired. I managed to visit few blogs then would fall asleep in front of my computer. Now, you know another talent from your Jolly Princess. I bet you can not do it, can you? I told you I have multitude of unique talents. Kidding aside, upon reporting for work after my vacation leave I missed several updates. I had to report for work at least half an hour early before my log in time. Stayed for another half hour after I logged out to read all those updates I missed. The updates are within the computer system we are using. Updates are being loaded to a computer program and we retrieve them by logging on to the program. It has username and password. Only authorized persons could access the program.

My computer, phone and headset

The log in to start accepting calls is done through the computer. Our headset is attached to Avaya phone through a removable cord. We key in our username and password to the computer assigned to each one of us to log in. The Avaya phone and the computer have to be in sync to property capture some calls that are recorded for quality assurance purposes. Our computers have screen captures. Anyone monitoring our calls could see where we move the computer mouse by seeing the cursor within the screen. We are barred from logging on to other websites except those websites that are work related. To make sure the barring is strictly followed our technical people disabled some applications that would prevent us from accessing prohibited websites. I am not aware of on how they do it exactly. We have highly trained techs that lavished our clients with much attention when it comes to security.

Our account deals with electricity. From time to time there are updates we need to read and study for the benefits of the customers of our client. Be it updates on company policies or the regulating bodies. These are also the bases used by our quality assurance people. To them ignorance to the rules and policies is no excuse. Whether you got sick of went on vacation leave they demand our full understanding of the knowledge about the account. Difficult you may say? At first, yes it was. However, after being in this line of work for quiet a number of years, I had adapted to these demands. Knowledge is Power after all. ☺