Jolly Princess at World Wide Web

You waited on the phone. It took you around forty five minutes before you finally spoke with someone.  By the time someone came to answer...

The days are passing by too fast. It is July now, half of 2017. Few more months, everybody will busy again shopping for Christmas presents....

We are getting cooler weather in Manila, Philippines this month of January. The lowest temperature we had was 18 Degrees Celsius. O...

Whenever I am on day off from work I would slumped on my red couch to watch television for early morning or evening news. Mostly no...

May had been an extremely busy month for me. After my sister left I attended work related training. The training was not on schedule. I ha...

Mid Feb this year the account I was into, announced they are closing their Manila Call Center . I felt sad for a while. It was the very fi...

Folks, there is another side of the story I have not told you yet. After my lead training for escalation agent was concluded in mid February...

Today, I received congratulatory message I passed my interview and written examination in my application for Account Supervisor position. ...

My friend resigned from our office for shall we say a greener pasture with another Call Center. She is fondly called Mommy J by m...

We had a little celebration of Halloween at the office. It was last 29th of October night. Our Call Center has several captive accounts...

Speaking of Christmas shopping, my apology to the daddies and mommies who do not want to think about the occasion yet, yes some of you ar...

Being a customer care representative (CCR) in a Call Center , your best asset is your voice. I am not saying you need to have a well mod...