Online Bills Payment

Finally, I was able to sort out all the info I needed, to change my online bills payment. Our salary is withdrawn from automated teller machine (ATM), from a designated bank by our office. We changed our bank due to some update in our HR computer system. Apparently the previous bank is unable to support some of our business requirements.

I had to re-enroll all the companies for my utility bills, such as electricity, water, phone and internet, etc. It took me a while. I had to save all confirmation transaction numbers. I had to check and recheck all the account numbers, billing numbers to make sure I do not enroll someone else account. I am glad I have fast internet connection.

February 2012 Highlight

Kudos to our team captain and congrats to team mates! A job well done! We bested six teams in February. We topped the Satellite TV and Phone Tech Support teams, scoring the BEST in February among all months. We passed all metrics with FLYING COLORS! We were jubilant upon learning we made it. We are NUMBER ONE! 

It is almost the end of March. The team is still on top in Customer Satisfaction (CSAT) score. We do hope we will pass all metrics. Being number one is not at all easy. All eyes are on us. Pressure is mounting but giving up is not an option. :)