Stepping Forward

Today, I received congratulatory message I passed my interview and written examination in my application for Account Supervisor position. My training starts tonight until Friday this week. After the training I will be a member of Account Supervisor Group (ASG). As a member of ASG, I will be handling or getting escalated calls from front line Customer Care Representatives (CCR).

Before some of you get dizzy with what I am writing here. Let me explain to my new comer blogger friends. I work for a Call Center of an electric provider in one of the States in the United States. The electric provider has Call Centers in the US, Manila Philippines and some are located in Central Latin American countries. When a customer dials the customer hotline of the electric provider, whoever is the available CCR, gets the call. Meaning either the customer gets routed to Manila, in the US or in Latin American Call Centers.