Commendation

Weekend nights are queuing nights which means we get more calls compared to working days. This is so, as most of us do not have work schedule on Saturday and Sunday. It is not only me I guess, but I noticed majority of my calls are unresolved customers issues.  I would receive these calls normally on Saturdays and Sundays. I reckon I had been with the company for so long it is probably why I used to get these types of call.

Folks, I work as a tech support for phone and satellite television.  Saturdays and Sundays are when most customers are home and have more time to stay on their telephones. It is not pleasant experience to get shouted at on the phone, but I never argue with customers. I will only be wasting time if I do, as they will not listen. In a way, I find some advantage on these types of call. I get to rest my throat as customers do the talking. Likewise, while I let them vent out I have time to check the history of their troubled services, find the best solution I could offer them.

Believe me folks, by time a customer is done giving me a lengthy lecture I was able to review their account.  Nope, I do not keep myself so quiet, a yes, right and short acknowledgment is enough to tell a customer I am listening.  At times if I need to type I would tell them I am doing a search, I need to type. While reviewing their accounts and accessing the relevant tools I will need, I would notice some improvements on our system.  Great! Our system is getting more user-friendly! Thank you to all awesome guys and gals who worked hard to lessen our burden in system navigation. 

The Busy Month of May

May had been an extremely busy month for me. After my sister left I attended work related training. The training was not on schedule. I had to make some adjustments. The training was about the new scheme in our monthly score metric. Our score is measured monthly in terms of attendance, customer survey, monthly exam etc. Have I not mentioned working in Call Center is very challenging job? If you want to be part of the industry, be prepared to pass the monthly scoring or the bosses would call your attention. Worst scenario, they will advise you to try another industry. The positive way of saying, you resign. The training lasted for three weeks.

Mothers Day was allotted to my parents. I visited my parents on their resting place. My father joined the Creator May 11, 1999 mother was September 8, 2010. Mothers Day was May 13. The caretaker was just happy to see me. I gave him my monthly dues for taking care of my parents resting place. I seldom visit the place, only on special occasions. I hope father and mother could still hear me when I talk to them in my mind. We, their four children are fine, as well as their four beloved grandchildren. Hmmmm, runaway imagination, but who knows I made them happy by telling them so.