My Big Event for 2012

Folks I am excited to share with you,  I am the Agent of the Year for 2012 as tech support for Satellite TV and Phone Repair combined. I am elated! I thought my colleagues were just kidding when they congratulated me before the awarding ceremony. My team captain on purpose did not tell me at once as a surprise. It was a surprise indeed! I hugged my lady team captain.

I got the same award last Feb 2011. Another fellow got the award for Satellite TV.  I was awarded Agent of the Year for Phone Repair – 2011.  I thought it was just by chance I made it for 2011 award. Last third quarter of 2012, I was awarded - Top Agent of the Quarter. Last Feb 28, I was awarded Agent of the Year -2012! Now, you know what made me slackened from blog posting. I concentrated on my work to get a good score month by month. 

Looks like impossible is nothing if you believe in yourself and work hard!

Just another Monday

Before we ended our work shift last Friday, the 30^th of July, our team captain informed us we are to have new work station. I do not know exactly what the lowdown is. Our work stations are being interchanged anytime our bosses feel like doing so. I was fussing about the possibility of getting the not so good computer, or a mouse or a headset that may not work properly at the new work area. I got lucky the cubicle assigned to me is just what I had wanted. Looks like our IT guys had anticipated we would have tons of complains. Everything was organized, meaning my computer and its partners are working alright.

"Houston,  I have a problem."

My problem was I was delayed logging in due to some technical issues. Our computer program was made a bit complicated. I had difficulty logging in to my profile. I was an hour delayed taking in calls. This kind of problem occurs sometimes, when we transfer from one work station to another. As the saying goes be careful what you wished for. Monday is always a queuing time. We are not allowed to go on vacation leave during Mondays unless extremely necessary. Adding salt to the wounds I got so many problematic calls. Like repeat calls from customers with unresolved issues.  Some of them, of course, are irate callers. 

Our team captain was complaining about our overall high average handling time (AHT). We just smiled at him as if to say why not make Monday an exemption to average handling time? Wooo! I told myself, this is the reality of being a customer care representative.  One thing I can say is, I am lucky to have team mates who not only exemplary dedicated to their work but are endows with natural talents. As we often say, when all things failed. It is our common sense we have to make to work. Ahhh! I am glad another Monday had passed when I logged out at six in the morning, albeit I survived the night still sane. ☺

“Yard by yard, life is hard. Inch by inch it is a cinch.”

Anonymous