A Whole New World

Mid Feb this year the account I was into, announced they are closing their Manila Call Center. I felt sad for a while. It was the very first account I had, ever since I worked with a Call Center. Our office had the account for almost ten years. No one would ever thought after so many years we are going to lose the account. Luckily the company I am working for have several captive accounts. I was endorsed to other account. Passed the interview, started training 21^st of March.
 

My first account was an electric provider in the United States. I had work as a Customer Care agent for five years. A service agent, until I passed the Lead training for escalation. As a service agent I handle all types of calls. Be it an enrollment, billing and other residential electric inquiries from the customers. When the account announced they will close their Call Center in Manila. I thought maybe I would be endorsed to the account handling same customer care concern.

Training Days

I mentioned about the new account I was endorsed to and my training started 21^st of March. The training will run for seven weeks. It is a bit tiring but exciting as well, to be with new batch of trainees. 

My co trainees and I are thankful to our trainers who have inspired us with chocolates, donuts and other freebies. Of course, their diligence, patience and style of teachings are admirable. I am not slow learner but the info about the product knowledge is too much for my brain. Information overload!