Commendation

Weekend nights are queuing nights which means we get more calls compared to working days. This is so, as most of us do not have work schedule on Saturday and Sunday. It is not only me I guess, but I noticed majority of my calls are unresolved customers issues.  I would receive these calls normally on Saturdays and Sundays. I reckon I had been with the company for so long it is probably why I used to get these types of call.

Folks, I work as a tech support for phone and satellite television.  Saturdays and Sundays are when most customers are home and have more time to stay on their telephones. It is not pleasant experience to get shouted at on the phone, but I never argue with customers. I will only be wasting time if I do, as they will not listen. In a way, I find some advantage on these types of call. I get to rest my throat as customers do the talking. Likewise, while I let them vent out I have time to check the history of their troubled services, find the best solution I could offer them.

Believe me folks, by time a customer is done giving me a lengthy lecture I was able to review their account.  Nope, I do not keep myself so quiet, a yes, right and short acknowledgment is enough to tell a customer I am listening.  At times if I need to type I would tell them I am doing a search, I need to type. While reviewing their accounts and accessing the relevant tools I will need, I would notice some improvements on our system.  Great! Our system is getting more user-friendly! Thank you to all awesome guys and gals who worked hard to lessen our burden in system navigation. 

My Kitchen Allies

Here are some of the Christmas gifts I received from my family members. My activities in the kitchen now, made easy. 

I love this two sided pan. For good health, no more oil needed. I can easily cook meat, fish and veggies with this pan. I just put pork chop or chicken inside, cover it up and in less time, it is cooked. I can also put some veggies together with the meat, like carrots, cauliflower, lady fingers and others. No hassle in washing, too. Yes, I can use this on my butane and electric stove. 

Who does not want to have a waffle and coffee for breakfast? I love pancake but instead of flipping pancakes. I have this waffle maker. 

Well, busy people should not spend too much time in the kitchen, folks. I am really happy I received these precious gifts. I just have to edit the first photo. I am not selling the product. I am sharing some ideas here. And.. to tell the givers, how much I appreciate these kitchen allies.  :)