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Tuesday, August 03, 2010

Just another Monday

Before we ended our work shift last Friday, the 30th of July, our team captain informed us we are to have new work station. I do not know exactly what the lowdown is. Our work stations are being interchanged anytime our bosses feel like doing so. I was fussing about the possibility of getting the not so good computer, or a mouse or a headset that may not work properly at the new work area. I got lucky the cubicle assigned to me is just what I had wanted. Looks like our IT guys had anticipated we would have tons of complains. Everything was organized, meaning my computer and its partners are working alright.

"Houston,  I have a problem."
My problem was I was delayed logging in due to some technical issues. Our computer program was made a bit complicated. I had difficulty logging in to my profile. I was an hour delayed taking in calls. This kind of problem occurs sometimes, when we transfer from one work station to another. As the saying goes be careful what you wished for. Monday is always a queuing time. We are not allowed to go on vacation leave during Mondays unless extremely necessary. Adding salt to the wounds I got so many problematic calls. Like repeat calls from customers with unresolved issues.  Some of them, of course, are irate callers. 

Our team captain was complaining about our overall high average handling time (AHT). We just smiled at him as if to say why not make Monday an exemption to average handling time? Wooo! I told myself, this is the reality of being a customer care representative.  One thing I can say is, I am lucky to have team mates who not only exemplary dedicated to their work but are endows with natural talents. As we often say, when all things failed. It is our common sense we have to make to work. Ahhh! I am glad another Monday had passed when I logged out at six in the morning, albeit I survived the night still sane.

“Yard by yard, life is hard. Inch by inch it is a cinch.”
Anonymous

7 comments:

ravali said...

don't stress out too hard jolly,well i'm happy to know that you are enjoying the stress.

Jean said...

I guess it doesn't matter what kind of work you do. Mondays are rough at my job. Glad you made it though the changes and kept your sense of humor.

Out on the prairie said...

I used to panic on Sunday about Monda, but now have to look at my calender to make sure what day it is. I got one day ahead last week. The benifits of working from your home.

Ryan said...

Reminds me of the boomtown rats song - I don't like mondays, I think it's a universal problem with that day haha. At leat you got assigned a good work station.

Jolly Princess said...

Oh, so its not just me. Glad to read from you guys. Sorry folks, that is who I am. I tell the whole world my feelings. As I mentioned there is still this little princess in me. (lol) Thanks Ravs for for the reminder. Appreciate it. :)

untony said...

I am overwhelmed by the description you made of a working day... overwhelmed and amazed at your ability to work in such a difficult task.

You remind me of the air controllers, who have a lot of rules but in a critic situation they are alone with their horse sense!

I would not be able to work in the environment where you move so aptly.

Anyway, take care, too much pressure must have a escape valve somewhere! There is just one JP and we love her!

Jill Wellington said...

Jolly, your work is very important. You help people more than you will ever know. I really appreciate that helping hand on the other end of the phone when I must make these calls!

It's interesting to learn what it's like on the other end of the line!

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