Being a customer care representative (CCR) in a Call Center
 |
| Can they hear you smile? |
Customers are calling not merely to complain but to verify if they are welcome by the company they do business with. I know how difficult it is to be the front liner of the company we are working for. Listening to the same mantra may not be very pleasant to hear. However, think about if you are the one calling and the person on the other line sounds so unfriendly. Your possible reaction the next time you call is to sever your tie with the company. Look for another one you feel comfortable dealing with. And, you feel welcome, whenever you have concerns to be taken care of.
“Everyday can be great, because anybody can serve. You do not have to have a college degree to serve. You do not have to make your subject and verb agree to serve. You only need a heart and full of grace. A soul generated by love ♥ ”
Martin Luther King Jr.
Martin Luther King Jr.
9 comments:
True, whenever I call customer support/service, I like to hear someone with a friendly voice, even if he or she may not help you completely, but the thought that he or she has a friendly voice and is trying patiently to talk to you and help you out, it's enough for me to feel satisfied. When it comes to rating them, I really give good feedbacks. Like when I had my internet cut off for 2 weeks, I kept calling customer service. I knew they were trying to help me out. Even if that time, there was nothing they could do to restore my internet, the friendliness and the willingness of them to help me out, it's enough for me to be satisfied and just wait for that 2 week duration till I get my internet back.
A friendly and helpful voice can make a huge difference when doing business over the telephone, if I heard a rep of a company with a disinterested or unhelpful manner then I'm afraid I would probably hang up and look for an alternative company.
It is clear that you truly understand what it takes to be great at dealing with customers. No wonder you were given a Star!
Love your blog. I shall return.:)
We often forget about the many people who make our lives simple. Sometimes they are having a tough day just as you can and we all need to thank all who help us in our lives. When I am in a store and see a name pin, I thank them by their name to make them understand their job was essential to my life.Nice to have you on board at my blog!
Welcome aboard Jean and Out on the prairie! :) Thanks for gracing my blog with your lovely comments and your Shout Mix messages. Hugs!
I fully agree with you Princess, and friendly voice can change everything.
Thanks for dropping a line on my last post, I really and truly appreciate your input.
Hope your week will be filled with joy and happiness.
Colin.
Jolly...this is SO TRUE!! If only more people would realize this, our world would be so much kinder and happier! I LOVED seeing the pic of YOU at work! I know you are one of the NICE ones!
You're absolutely right, JP!!
I've an experience... a sales-man came to me offering some of electronic products, Im intersted in and intend to buy one of them.
A couple days later, I tried calling the company where the sales-man worked, but the voice on the other line was really unfriendly...so without further thought I immediately canceled my desire to buy the stuff.
Thanks for the nice post.
Love to see your picture, JP... make me feel more closed to you..
take care.
nensa
Attitude means everything..and a soft voice can soothe even the most hideous of customers.
It has been years but I once worked as a CCR as well and it can be quite daunting but those calling in to receive service deserve a competent individual who is sincere and helpful.
Informative post JP, cheers!
Post a Comment