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Friday, September 03, 2010

Few Days of Silence


Hi folks … missed me? Sorry for my silence for the past few days. Quiet frankly when I got home I felt too sleepy and tired. I managed to visit few blogs then would fall asleep in front of my computer. Now, you know another talent from your Jolly Princess. I bet you can not do it, can you? I told you I have multitude of unique talents. Kidding aside, upon reporting for work after my vacation leave I missed several updates. I had to report for work at least half an hour early before my log in time. Stayed for another half hour after I logged out to read all those updates I missed. The updates are within the computer system we are using. Updates are being loaded to a computer program and we retrieve them by logging on to the program. It has username and password. Only authorized persons could access the program.

My computer, phone and headset
The log in to start accepting calls is done through the computer. Our headset is attached to Avaya phone through a removable cord. We key in our username and password to the computer assigned to each one of us to log in. The Avaya phone and the computer have to be in sync to property capture some calls that are recorded for quality assurance purposes. Our computers have screen captures. Anyone monitoring our calls could see where we move the computer mouse by seeing the cursor within the screen. We are barred from logging on to other websites except those websites that are work related. To make sure the barring is strictly followed our technical people disabled some applications that would prevent us from accessing prohibited websites. I am not aware of on how they do it exactly. We have highly trained techs that lavished our clients with much attention when it comes to security.

Our account deals with electricity. From time to time there are updates we need to read and study for the benefits of the customers of our client. Be it updates on company policies or the regulating bodies. These are also the bases used by our quality assurance people. To them ignorance to the rules and policies is no excuse. Whether you got sick of went on vacation leave they demand our full understanding of the knowledge about the account. Difficult you may say? At first, yes it was. However, after being in this line of work for quiet a number of years, I had adapted to these demands. Knowledge is Power after all.

13 comments:

Jane said...

Glad you are back and feeling better, I hope!

Jane

Jean said...

Hi JP,I have fallen asleep at my laptop many times. I hope you are getting paid overtime for the extra hours.
Yes, I did miss you!:)

Ryan said...

zzz zzz zzz WAKE UP.......

Your coffee is getting cold.

Ren said...

It is okay that you were away for a time; it looks like you needed that rest.

Ren ^-^

sexylegsandbody said...

Hi Princess,
It would seem I just wiped out my whole comment before I could send it. Well here goes again, welcome back, and thanks for the kind comment you left on my last post, it is great to get positive feedback from my readers.

Thanks again and hope your weekend is going to be great.
Colin.

sudhi said...

hahaha buzy days!!! bt im glad u posted this!!!!

delightfullness said...

i love your work! ^_^

Jill Wellington said...

I'm glad you got some time off to relax!! I always enjoy hearing about life in the Philippines!

NENSA MOON said...

Hi JP,
I think I'll need some time too to being silence in blogosphere...coz The Eid will come soon , and we will celebrate it in our home town... lately I was busy prepare this and that...

sorry for my few absent on your site this time...
hope you enjoy your relax time...

hugs,
nensa

THE OLD GEEZER said...

The next time I need some techie advice I'm going to get a hold of The Jolly Princess Computer Service Inc. instead of calling a tech in China.

Janz said...

YES! I've MISSED you!!! Welcome back!

Melanie said...

Sounds like you needed that rest. It's always nice to have some time off. Hope you enjoyed the silence. :)

Laura said...

Never really managed to fall asleep on the keyboard, but I was close to it sooo many times. Hope you are ok and enjoying yourself.

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