Tough day today folks...I encountered
a very rude lady Chinese customer during my work shift. Her phone has no dial
tone. From the onset of the call she was already yelling. What I did not like about
her is aside from venting her anger on me for the supposedly ineptness of the
company she had criticized me personally. She said she does not understand my
English!!&%#$&!! I am almost tempted to say. Look who is talking?!!! What
about the fai, fai telo, telo? (Five, five zero, zero) My office mates noticed
I changed my color from my fair complexion to red complexion. My bad, it is not
my day today.
No offense to some Chinese
guys and gals reading my blog. I do not mean all Chinese, just that lady
Chinese I spoke with during my work shift. When I accepted the job in the
current account I am working with. I was advised Canadians are five times nicer
than my previous account. I agree Canadians are very professional people. The
things is, there are too many settlers in Canada. Some customers I encountered rude
in most of my work shifts are Chinese, those from India and my fellow
Filipinos. Holy cow! I am also an Asian. But I know where to put my feet on the
ground.
As front line agent, I was not
put in front of the computer without proper training. Every Nationality has his
own unique accent. Oh, I am just venting folks. I guess... it is time for a cup
of coffee. Anyone wants a cup? Tim
Horton? Stabucks? Or Batangas coffee? :)
5 comments:
Hi JP, there is always someone who will try to ruin your day no matter what you do or how you do it. When I used to receive calls from angry customers I used to put the phone on the desk and walk about and then come back and say 'I'm sorry, could you repeat that', that used to make it worse and make me smile!!! I don't miss those kind of calls. However coffee is a good way of calming down as is blogging
I just shared what you wrote here to my colleagues and everyone was bursting in laughter with that FAI FAI TELO TELO thing! Hahaha!!!
Should you again encounter one, I mean hope not so, maybe tell her to just speak her tongue when mentioning numbers. I'll guide you along :D The first thing I learned from my Chinese class is counting numbers. Hahaha
Cool it dear!
@Luke Regler - Thank you Luke. Glad to see your smiling face again my friend. You know exactly when to make me smile. I guess your caller might think he is talking to an IVR when you say, I am sorry could you repeat that. (lol):) @ Dai Ning Li Hahaha! Love you girl. Thanks for the blog comment I am smiling now.
if you are near me, I'd have join you for coffee..hehe
One bad one as compared to many2 more nicer ones..hehe..but I know the feeling..its frustrating actually when you come across people who are simply rude.
@Cheqna - Yup, I know you love coffee like me. :) Right, there are many good fishes in the ocean. I guess I was not very lucky that day. I got a very irate customer. I am thinking too, she might have used her emotion to get what she wanted. No, I was not threatened. I still had to go with the company policy.
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