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I
guess it was just a coincidence but it occurred two consecutive Saturdays.
January 17th at around
eight in the morning I deposited some money using the Automated Teller Machine
(ATM) after my work shift. The savings account is a payroll account where
we get our salary 15th and
30th of the
month. Whenever I made transactions over an ATM, I made sure I get a
receipt. I did not suspect something was amiss, as the machine accepted my
deposit. After few seconds the tray where I put my money in, opened with
instructions on the screen I have to get the bill the machine is not accepting.
I thought of the slight dent on the bill. I waited, I heard sort of
rumbling sound, then on the screen I read HARDWARE ERROR!
I
called the 24 hours hotline of my bank. I was asked several security
questions. The lady on the other line told me they will investigate the issue.
I will get my money back possibly in three working days. Patience is virtue, I
thought it is okay, I can wait I do not need the money for the time being.
Tuesday, the 20th I
checked my online banking. I received credit on my account for the deposit I
made through the machine.