You waited on
the phone. It took you around forty five minutes before you finally spoke with
someone. By the time someone came to
answer you. You were not in good mood anymore.
The person
on the other end of the line tried to pacify you. Asked how he can be of help
to you. But you kept ranting how long you waited on the phone. Reiterating the
company has very poor service. With emphasis it, is not about the person on the
phone but the poor service of the company.
Finally the
agent was successful in attending to your concern. Issue was fixed. You
received survey on your email. Your frustration for waiting on the line was
still at the back of your mind. Time to get even, you answered the survey. The
following day, the agent was coached by the team captain for the poor survey.
If you are
a customer, be objective in answering survey. You are not happy with the company. Fine, bombard the company with your
comments that goes with the survey. But never put a poor survey unless
the person on the other end did not help you at all. Your survey goes to the
person you spoke with, not to the company.
