Customer Survey

You waited on the phone. It took you around forty five minutes before you finally spoke with someone.  By the time someone came to answer you. You were not in good mood anymore.

The person on the other end of the line tried to pacify you. Asked how he can be of help to you. But you kept ranting how long you waited on the phone. Reiterating the company has very poor service. With emphasis it, is not about the person on the phone but the poor service of the company.

Finally the agent was successful in attending to your concern. Issue was fixed. You received survey on your email. Your frustration for waiting on the line was still at the back of your mind. Time to get even, you answered the survey. The following day, the agent was coached by the team captain for the poor survey.

If you are a customer, be objective in answering survey.  You are not happy with the company. Fine, bombard the company with your comments that goes with the survey. But never put a poor  survey unless the person on the other end did not help you at all. Your survey goes to the person you spoke with, not to the company. 

A Time Piece for Eight Years

Yes, folks I received this time piece last Oct 11 for being with the company for eight years. Not just me, there are several of us. For those who had been with the company for ten years they received more expensive rewards and their framed photos decorated our heroes’ wall. 

What is in it to be working eight years with same company? Well, I take pride being among the pioneers. I get to see the company metamorphosed to several offices in the metropolis. I remember listening to twelve noon news over the radio eight years back, the company was hiring employees.  Without a hint on how call center operates, I decided to apply.  I was a life insurance underwriter for so long after I resigned as a Credit and Collection Supervisor for a Swedish company.  When I arrived at the lobby of my prospect company, the Filipino Barong clad security guard told me to fill out an application form and I need to take the exam.  I said I will come back later.