Folks, there is another side of the story I have not told you yet. After my lead training for escalation agent was concluded in mid February this year. While my co trainees and I were in the process of getting ourselves used to answering escalated calls, we had a general assembly. At the general assembly or simply a general meeting we were informed the electric company that hired our Call Center will no longer renew their contract with Manila, Philippines Call Center.
Did I worry about becoming jobless? To be honest, yes. However, all of us were given assurance by the Call Center we are working for, we are to be transferred to other account. Lucky for us, the Call Center we are working for has several accounts. Some of the accounts are in the process of hiring employees. I was first endorsed to a gaming account unfortunately I did not pass the tech exam.
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