I am on Training

My day off from work was changed. From Monday to Tuesday, now Saturday and Sunday due of my training to become an internet tech support.  Right folks, it will be an added responsibility.  But let us put it this way.  Added responsibility means added learning experience, added customers satisfaction and added technical fee. At present, I am a tech support for phone and satellite television issues.

 I was elated when management announced early last year, we are to be crossed trained.  If the management decision made some happy, some had mix reaction about the cross training for various reasons. The training will not be easy for those do not have formal education in computer. I am one of them.  So, what difference does it make? I know I can learn or should I say I have passion for learning.  

Call it optimism, yet I know where I am putting myself in. I had struggle at the beginning as tech support for phone and satellite television.  I know after the current training it would be more or less same scenario.  Few things I kept holding on to, I can learn, I have the ability to speak with customers.  I want to help the company I am working with grow and continuously grow even after I retire from the job. 

Life is not perfect. It is why we kept studying and continuously acquire and accumulate knowledge. Knowledge is a gift, why not cultivate it? Grab the opportunity that knocks on your door. The knowledge and skills we cultivate may not benefit us for now.  But think about how far it could go and help people improve their way of life in the future.  

A Time Piece for Eight Years

Yes, folks I received this time piece last Oct 11 for being with the company for eight years. Not just me, there are several of us. For those who had been with the company for ten years they received more expensive rewards and their framed photos decorated our heroes’ wall. 

What is in it to be working eight years with same company? Well, I take pride being among the pioneers. I get to see the company metamorphosed to several offices in the metropolis. I remember listening to twelve noon news over the radio eight years back, the company was hiring employees.  Without a hint on how call center operates, I decided to apply.  I was a life insurance underwriter for so long after I resigned as a Credit and Collection Supervisor for a Swedish company.  When I arrived at the lobby of my prospect company, the Filipino Barong clad security guard told me to fill out an application form and I need to take the exam.  I said I will come back later.