Early Surprises for 2012

End of February, my Team Captain advised me through our office communicator, I got an award to be announced by our Office Manager. I teased if it was cash award. I was sent a smiley figure. I had a call, finished the inquiry first before I joined my colleague with our Country Manager, a Canadian. I was called, the citation on the certificate says I topped the last quarter of 2011. I am the number one agent for Manila site last quarter 2011 as a phone tech support? I could not believe it! My team captain and my teammates were jubilant!

To pass our monthly metrics, an agent needs to pass customers survey, average handle time on every call must be at the minimal. The score on our monthly exam given by trainers must be eighty percent and above, quality assurance score must be passing, break adherence, attendance, etc. It could not be it. But yes, the certificate said so. A family size of Yellow Cab Pizza comes our pay day will be my treat to my teammates. 

I got home that day feeling happy.  My nephew bursts from our doorway unexpectedly. He had taken two days off to buy his things. His visa to London was approved. He and his male office mates are leaving Saturday, the 3^rd. I had a small talk with him while he got busy paying some bills online. He mentioned he bought a two bedrooms pre-selling condo in Makati City with the help of his dad, my brother.  The turnover would be in 2014. Double surprise!

Instead of me paying for my apartment he wants me to stay in his condo and give him what I am paying for my apartment. Not bad, I like the place where he bought the condo. I will be looking at Makati skyline when we move there. The place is likewise accessible to all rides anywhere in Manila. I like the condo because of the other amenities it offers. I told my nephew what about the other tower beside his?  I mean not the pre-selling so we can move earlier. Apparently all units were sold. Resell is a bit expensive.

My nephew left for London at ten in the morning today, Saturday, Manila time. He will be on training for two weeks.  He works as a web designer here in Manila for a company base in London, UK. I am happy for what is happening at the beginning of the year 2012 in contrast to 2011. I guess the storm in my life had past. I want good news and many more to come this 2012.