End of February, my Team Captain advised me through our office communicator, I got an award to be announced by our Office Manager. I teased if it was cash award. I was sent a smiley figure. I had a call, finished the inquiry first before I joined my colleague with our Country Manager, a Canadian. I was called, the citation on the certificate says I topped the last quarter of 2011. I am the number one agent for Manila site last quarter 2011 as a phone tech support? I could not believe it! My team captain and my teammates were jubilant!
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To pass our monthly metrics, an agent needs to pass customers survey, average handle time on every call must be at the minimal. The score on our monthly exam given by trainers must be eighty percent and above, quality assurance score must be passing, break adherence, attendance, etc. It could not be it. But yes, the certificate said so. A family size of Yellow Cab Pizza comes our pay day will be my treat to my teammates.
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