More on London Lad

In my previous post I blogged about my nephew being sent to London by their Manila office. He works as a web designer. Let me share with you a little background of this young fellow. Nope, he is not an achiever in his college days. Like most stories of some young successful entrepreneurs. School is not a favorite place of my nephew. He wants to earn money but he does not want to study. His mom graduated from one of the best universities in Manila, University of the Philippines and my brother despite being a working student, graduated from Ateneo University in our province.

When my nephew was in high school his grades are not satisfactory. When he was about to graduate we were worried he will not make it. He was enrolled in a good school in high school. He could see some of his classmates coming to school with parents dropping them off to school in big cars. He often asked his mom, why they do not have money despite his parents graduating from good schools. Out of these premise he concluded education is not needed to become successful. Therefore, he does not need to study to earn money. We did not let up on him.

London Lad

This is the very first photo my nephew posted a day after he arrived in London. This was taken from his cell phone by a friend.  Funny, when he was on his way to UK we were anxious monitoring him on Facebook.

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When the plane landed in Doha Qatar, he posted a comment he is in Qatar already for the connecting flight to London. We, his close relatives commented on his post. Some of his friends replied on his post too.  The next post we read was he was about to sleep, already in London. The following day, the post was he was watching rugby in South Wimbledon with some friends. 

Early Surprises for 2012

End of February, my Team Captain advised me through our office communicator, I got an award to be announced by our Office Manager. I teased if it was cash award. I was sent a smiley figure. I had a call, finished the inquiry first before I joined my colleague with our Country Manager, a Canadian. I was called, the citation on the certificate says I topped the last quarter of 2011. I am the number one agent for Manila site last quarter 2011 as a phone tech support? I could not believe it! My team captain and my teammates were jubilant!

To pass our monthly metrics, an agent needs to pass customers survey, average handle time on every call must be at the minimal. The score on our monthly exam given by trainers must be eighty percent and above, quality assurance score must be passing, break adherence, attendance, etc. It could not be it. But yes, the certificate said so. A family size of Yellow Cab Pizza comes our pay day will be my treat to my teammates. 

I Got My Voice Back

My breakfast today. Cereal, graham crackers, pineapple tidbits and grapes.
I added milk and it tasted yummy!:)

After two days of nursing my voice with ginger and hot tea with lemon. I was back to work last Thursday. My team captain instead of charging my two days absences to sick leave had me on furlough. The two days will be charged to my vacation leave within the month. The company allows us six days sick leave a year. 

If we do not use the sick leave, we received the cash equivalent of six days or whatever remains of our sick leave comes February of the succeeding year. We, employees had been bombarding management to convert to cash at least six days of our vacation leave in addition to the six days sick leave.  In this way employees would be encouraged to report to work.  Management could not decide yet. That is one thing with big companies. They have to reconsider budget, and all.