Early Surprises for 2012

End of February, my Team Captain advised me through our office communicator, I got an award to be announced by our Office Manager. I teased if it was cash award. I was sent a smiley figure. I had a call, finished the inquiry first before I joined my colleague with our Country Manager, a Canadian. I was called, the citation on the certificate says I topped the last quarter of 2011. I am the number one agent for Manila site last quarter 2011 as a phone tech support? I could not believe it! My team captain and my teammates were jubilant!

To pass our monthly metrics, an agent needs to pass customers survey, average handle time on every call must be at the minimal. The score on our monthly exam given by trainers must be eighty percent and above, quality assurance score must be passing, break adherence, attendance, etc. It could not be it. But yes, the certificate said so. A family size of Yellow Cab Pizza comes our pay day will be my treat to my teammates. 

The Busy Bee

It rained last Friday night at around seven in the evening. I guess some employees from day time work stayed late at their office for a while. It was to elude from getting wet. I went to the place I used to wait for a ride, one and a half hour earlier. It takes only fifteen minutes from same waiting area to get to the office.

Surprise! Hordes of people waiting to get a ride!!! The line was too long!

I decided not to line up with them and looked for a taxi to take me to work. Double unfortunate events, there was no taxi passing by without heads at the back or beside the driver seat. I sent text message to my team captain I will be late for my training. 1 arrived at the office an hour late. I used to stand up or asked questions to the training officer to keep myself awake. 

Cups of coffee did not work. The training concluded at seven in the morning, Saturday. We enjoyed boxes of pizza and a cake from our colleagues who celebrated their birthday during the training.