Earth Hour 60 2012

Folks... It is Earth Hour 60 tonight 31^st of March from 8:30pm to 9:30 pm. Manila Philippines time is ahead of that of Canada, UK and U.S. but Australia is ahead of our time.  I will be at work by then.  I will miss the celebration. You may want to share with me here on my blog how you will celebrate or how you celebrated this worldwide event. We are saving mother earth, do no miss it. You got a date tonight. :)

London Lad

This is the very first photo my nephew posted a day after he arrived in London. This was taken from his cell phone by a friend.  Funny, when he was on his way to UK we were anxious monitoring him on Facebook.

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When the plane landed in Doha Qatar, he posted a comment he is in Qatar already for the connecting flight to London. We, his close relatives commented on his post. Some of his friends replied on his post too.  The next post we read was he was about to sleep, already in London. The following day, the post was he was watching rugby in South Wimbledon with some friends. 

Early Surprises for 2012

End of February, my Team Captain advised me through our office communicator, I got an award to be announced by our Office Manager. I teased if it was cash award. I was sent a smiley figure. I had a call, finished the inquiry first before I joined my colleague with our Country Manager, a Canadian. I was called, the citation on the certificate says I topped the last quarter of 2011. I am the number one agent for Manila site last quarter 2011 as a phone tech support? I could not believe it! My team captain and my teammates were jubilant!

To pass our monthly metrics, an agent needs to pass customers survey, average handle time on every call must be at the minimal. The score on our monthly exam given by trainers must be eighty percent and above, quality assurance score must be passing, break adherence, attendance, etc. It could not be it. But yes, the certificate said so. A family size of Yellow Cab Pizza comes our pay day will be my treat to my teammates.